Terms and Conditions
All orders, regardless of delivery method chosen, have an order processing period of approximately 7 working days before they ship. This is shortened as much as possible.
Once an order is placed, we are unable to alter nor cancel the order.
All stock levels listed on site are not updated in real time. Out of stock or restocking situations in our order are possible. If there happens to be out of stock items in your order, you can pick an alternative item or opt for a refund. If you are opting for a higher priced item, the price difference would require your top up. If you are opting for a cheaper item, the price difference would be refunded to you.
If there are item(s) in your order that are on restock or are delayed in shipment, they will be shipped separately. The first batch of item(s) arrived will be shipped via the mailing method chosen at checkout. All further batch(es) of item(s) arriving later will be sent out by the lowest-priced shipping method. If you would like all item(s) in your order to be shipped by the shipping method chosen at checkout, please let us know immediately after payment is made, in an email addressed to our email with your order number. If the request is not made immediately, we will not be able to accept your choice and restocked/delayed items will be shipped via the lowest-priced shipping method to your country by default. We want our customer to receive their item(s) as soon as possible and will post out item(s) that are ready first hence our default mode of shipping items that arrive first as soon as possible.
If there are ready stock items (items that do not require order processing) in your order along with items that require a processing period of ~7 working days before they ship, please note that all items will ship together when the items that require processing complete processing. If you would like the ready stock items shipped first, please let us know via email. The additional delivery costs are chargeable.
As product information are inputted by hand, errors in product information although rare, are possible. Scarlette Label is not liable for inaccurate product information. Orders for items with incorrect product information may be cancelled; customers affected will be informed.
We take every effort to depict our products in the most accurate manner possible. However, due to different computer monitor settings and studio lighting, colour difference is inevitable.
In cases where items may look differently from what the photos show (slightly different fabric or detail), we will inform you explicitly in the product description.
Measurements of items are taken by hand and are subject to human error.
We are not responsible for package loss in the mail. Once the package is handed over to the delivery company (courier company, post office or other), the responsibility over the package is handed over to the company, regardless the delivery type chosen.
Mailing address is followed strictly as per what is provided in the order. If the address provided by the customer is inaccurate, resulting in returned mail to us, all further mailing fees have to be provided by the customer. If the address provided by the customer is inaccurate and results in lost mail, we are not responsible for package loss.
We make every effort to package your item securely to ensure its safe arrival.
We will be on hand to assist with any delivery delays or issues. Please email us at our email or contact us via our Contact Form for help.
EXCHANGE, RETURNS AND REFUNDS POLICY
We do not offer exchanges, except if the items you receive from Scarlette Label are defected with fault attributed to us or if you receive an incorrect item. In that case, you may return the items for an exchange within 7 days of delivery for an exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). This is only applicable for customers with a Singapore address. For customers with non-Singapore addresses, we are unable to carry out an exchange under any circumstances.
The replacement item for your faulty product would the same item, in the same size, and the same colour as what you have previously ordered. Customers cannot choose other item/size/colour unless the faulty product or its size or its colour is out of stock. In that event, customers can choose alternative item/size/colour.
Replacement item(s) are shipped by the lowest-priced shipping method. If you would like your order shipped by premium delivery methods, please let us know. The delivery fees are chargeable.
If you need to return a defected or incorrect item, please Contact Us with your order number and details about the product you would like to return (Photos of the defect on the item or of the incorrect item shipped are required). We will respond as quickly as we can.
Kindly note that all return items have to be in brand new, unworn, and unwashed condition, for an exchange to proceed.
In situations where the customer makes fraudulent claims that their received product(s) is/are damaged with cause by Scarlette Label, Scarlette Label will reject the customer's exchange application. The damaged product will be sent back to the customer after all return delivery fees incurred are paid for by the customer. If the customer is unresponsive within 10 days of us sending the exchange request rejection email, the product(s) will forfeited.
We want our customers to be happy, so we take extra care to check our items before posting. We reserve the right to reject requests for exchanges.
We do not offer returns.
We do not offer refunds except in the case of your order being out of stock. You have the option to have the value of your out of stock item refunded, use it to choose alternative items from our site or keep the credit in the form of a voucher code for use at our store.
The terms and conditions above are subject to change at any time, without notice. All rights reserved by Scarlette Label.